Gong

Any team that has a direct relationship with a client via a phone or a video call would benefit from Gong. I've worked on sales in the past and these tools are the dream of every leader.

I can't think of a better way to get actual material from our performance to give us a better chance to detect areas of improvement and hone our skillset before our next call.

Even it's super fast. In merely a few minutes after the call you receive an email telling you that the recording is already ready for us to exploit it.

Capturing the meeting information to make sure nothing is missed. Reminding me of action items that I need to do or items that I need to send the prospect. I can also review the Gong before getting on the follow up meeting. We also use it for training new employees. Management uses it to give us coaching.

I think Gong works for any department at a company that has remote calls often.

If you are a team who needs to review calls to see what was promised and said - Gong is very useful. The transcript makes it easy to zone in on keywords. Similarly, it is easy to bucket calls with specific keywords and export to a CSV to digest outside of their platform and really dig into call data.

Gong is great for tech sales teams who have frequent online calls on Zoom, Google Meet, etc with prospects and customers and would like to ensure accurate notes, timeline follow ups, and seamless handoff/customer service experiences. It also works well for coaching to ensure large teams are all using specific frameworks on calls and bringing up certain questions or topics (training usage). Gong would not be useful for a team with mostly in person meetings or a self service product where customers are not spoken to often.

It has been extremely valuable as an SDR when I first started to listen to old reps and hear how they have become successful. This has continued as I am an account executive now and can listen to seasoned professionals and how they handled discovery calls, demos, pricing discussions, etc. It is also helpful for me if I do not have time to write down notes, I can go listen back to my calls to ensure I am up to speed on my opportunities.

The best scenario for me is my ability to demo and not have to worry about taking so many notes. By taking all the notes that I need, it takes away from my focus on the actual call. I like that I can revisit, see the transcript, and even maybe pick up on things that I may have missed on the original call.

Gong has saved multiples deals for us (both by keeping reps on top of activity and also by allowing us to leverage data and insights from the call like competitors, budget, timelines, etc.

Well-suited for analysis of selling performance. Where room for improvement exists... talk time ratios, AI recognition of action items, and pipeline updates.

Gong would be great for any seller or account manager to manage his calls and meetings. Being able to document the meeting notes and save them for a later date with zero time waste is a huge benefit for sales personnel and to someone who is meeting with other people on a daily basis and needs such a solution.

Gong is very well suited to teams that have a lot of external and/or customer-facing calls. It is helpful to replace the traditional 'shadowing' learning culture to create an on-demand library where people can learn from each other and hear best practices in calls. It is used heavily in onboarding and by managers.

As a CSM, Gong is great to use for customer meeting follow-up. I can go in and easily find what I said I'd do as a "follow up" - and it highlights those key words, so I've gotten into a habit of verbally saying certain phrases like "I'll send that over" or "I'll follow up" so that when I review the call in Gong later, those things will be bolded for me to easily find. Taking notes within the Gong app in Zoom has helped me avoid taking notes in a Word doc while facilitating a meeting. However there isn't an option to download the notes and the copy and paste formatting is not great (as a CSM I have to input notes into systems like Gainsight, so improving this workflow for users would be amazing!) I used gong heavily as a new hire to watch other Customer Success Managers present data and I was able to get insight from those on forming my own talk track. You can make comments on Gong calls including hashtags for easy reference later, and you can tag in teammates in call notes to easily transition off a follow-up to someone else. Gong is great for practicing and recording yourself presenting so you can review yourself and make recommendations. Your manager can also show you some data in Gong about how often you interrupt someone, how "patient" you are waiting for a response from someone else, and the balance between you and another person in calls. I found this data really insightful as I'm always trying to improve my presentation skills. Gong has a transcript of each call which I find to be really helpful but I wish you could download it and/or reformat it. It is handy though to use with "control F" if you're looking for something specific.

Gong is a great tool for customer-facing teams. It's designed for sales teams to be able to track progress with client prospects and review call analytics, which is something that it does particularly well. I also find a lot of value from it in professional services, as it gives us the ability to quickly share training sessions and meetings with the customer. It's also helpful for internal meetings, as Gong allows you to quickly go back and reference team meeting recordings along with the transcription notes.

I'm a product manager. Many of my customers are not in my time zone, and Gong lets me be part of the conversation (as a listener) when the hours are bad to be in person. In addition, I'm not stressed about writing action items during the call with the customer, as I know Gong has my back.

Gong is best suited for newly on-boarded sales folks to use it as a repository of sales activity data and content. It helps intelligence and insights, too, making it easy to gauge and handle calls better. The mobile app could be better though, it is relatively less intuitive than the web-based tool.

Gong is great for every department in the B2B space especially if you're in sales, marketing, and CS.

If you forget what you need to send in a follow-up email, Gong is great for a quick reminder.

Gong is great for sales calls when many items or structuring are discussed. It's extremely useful on calls with customers that have heavy accents so we can go back and make sure we understood the customer the first time.

It's very ineffective when it comes to the Hebrew language.

recording Zoom voice, video, and screen shares. sharing snippets of calls externally, tracking who spoke most, least, etc. it is very good for sales processes ... probably less useful for prospecting with so many dead-end calls going to voice-mail Gong is also well suited for internal conferences, and really, anytime there is a need for call recording to be reviewed later

I have found since the implementation of Gong that my sales approach has changed for the better. The functionality and seamless tie-in to Salesforce and other CRMs make this a no-brainer for any organization looking to optimize its sales processes. The very few complaints about Gong are certainly nit-picky and do not take away from the overall usefulness of the software.

Gong is very well-suited to sales teams where recording calls gives you the ability to provide quality assurance and share information across teams.

Gong is well suited for sales and client success teams, or really anyone who is client-facing. I don't think that Gong would be beneficial for teams who mainly work internally, like IT, product, etc. I've found when I was on the sales side, I used Gong the most, so I could tag my manager and ask for feedback around what I could have positioned better, how I could have done better discovery with a prospect, etc.

Gong is best suited for my customer calls where I need to send follow up action items and a recap. I will verbally recap with cues and can go back to review the call at a later time.